Returns & Exchanges
At NR, we want you to be completely satisfied with your beauty experience. If a product isn't the right fit for your skin or routine, we offer a hassle-free return process within 30 days of purchase.
Initiate Your Request
Log into your NR account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Securely place the products in their original packaging, ensuring all lids are tightened to prevent leaking during transit.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing